Refund policy

We do our best to provide high quality products and keep our customers satisfied. All our products are made by hand and with much care.

Prior to shipping we inspect all packages. If any item is damaged during shipment, please contact us within 30 days in an effort to resolve any issue. Due to the nature of the product returns are not accepted. Customer satisfaction has always been very important; please contact us with any issues concerning your order.

lafountainherbal@yahoo.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include a picture or pictures of damaged item(s).

Refund

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post a refund.